Shopper FAQs
You’ve got questions —
We’ve got answers
General Questions
What does the name LuLocal stand for?
LuLocal is short for “Love You Local!”
Do I need to sign up for an account to browse LuLocal?
You can browse everything the marketplace has to offer without an account. Once you decide to make a purchase, you will need signup which only takes a few minutes.
Will I be charged for creating a LuLocal shopper account?
No, it’s free, free, free. We love introducing shoppers to local merchants that are excited to meet you!
I forgot my username/password for my account. How do I log in?
Click Login/SignUp on LuLocal.com. Then click “Sign In” and then “Reset Password”. Follow instructions from there.
My Account
Who should I contact if I have a purchase related issue with a merchant.
LuLocal manages the marketplace that connects shoppers and buyers, but transactions are between the two parties. LuLocal does not receive or hold transaction funds. We do have policies in place with our merchants, so if you believe that a merchant is not operating in an ethical manner, please email us at [email protected]
My order arrived damaged. What should I do?
Please contact the merchant. LuLocal manages the marketplace that connects shoppers and buyers, but transactions and shipments are managed directly by the merchants.
Can I log in through a social account?
Yes, you will be given the option to use a social login to create an account.
Where can I find your Terms and Conditions and Privacy Policy?
The links for both are in the footer of all our webpages.
Purchases
Can I use a merchant gift card for my LuLocal purchases?
LuLocal is unable to accept dedicated merchant gift cards. Please use merchant branded gift cards directly with the merchant.
Can I use the merchant coupons promoted on LuLocal at the merchant’s place of business?
The merchant notes on the coupon where the coupon can be redeemed. In some cases, it may only be redeemable in the LuLocal marketplace, or only redeemable at the merchant’s place of business. It many cases, they will be redeemable in both places, so please see coupon for redemption options.
What kind of promotions does LuLocal offer?
Sales and coupons are determined by the participating merchants. Once you visit a merchant’s business page, you will see all their listings, sales and coupons. You can also click the “coupons” link on the landing page to see all merchant coupons in one place.
Shipping & Returns
How do I return an item I purchased through LuLocal?
LuLocal manages the marketplace that connects shoppers and buyers, but transactions and returns are between the two parties. Please contact the merchant for return options.
Does LuLocal ship orders outside of the U.S.?
Merchants ship their own products, and they determine where they ship and the associated cost. If you want to order a product and have it shipped to a location outside the US, please contact the merchant for available options.